Your satisfaction is our top priority. We take great care in crafting and delivering each floral arrangement, but if something isn’t right, we’re here to help.

💐 Fresh Flower Guarantee

We guarantee that your flowers will arrive fresh, beautiful, and in perfect condition. If your order arrives damaged, wilted, or significantly different from what was ordered, please contact us within 24 hours of delivery.

🔄 Return Policy

Due to the perishable nature of flowers, we do not accept physical returns. However, we’re happy to work with you to resolve any issue.

💵 Refund or Replacement

You may be eligible for a refund, credit, or free replacement if:

• The flowers arrived in poor condition
• The wrong item was delivered
• Delivery did not occur on the promised date (excluding delays due to recipient unavailability or incorrect information)

To process a refund or replacement, please:

• Contact us within 24 hours of delivery
• Provide a photo of the product and order number
• Explain the issue clearly so we can make it right

❌ Non-Refundable Situations

• Incorrect delivery address provided by the customer
• Recipient not available to receive delivery
• Delays caused by weather or unforeseen events
• Minor variations in flower color or arrangement (due to seasonal availability)

📞 Need Help?

For questions or concerns regarding shipping, reach out to our customer support team at:

• Live Chat:Available Monday–Friday, 9 AM – 6 PM
• Email: support@yourflowershop.com
• Phone: 123456789