We value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you use our website.

📋 What We Collect

When you place an order, sign up for an account, or subscribe to our newsletter, we may collect the following:

• Name and contact details (email, phone number, address)
• Billing and shipping information
• IP address and browsing behavior (via cookies)
• Order history and preferences

💡 How We Use Your Information

Due to the perishable nature of flowers, we do not accept physical returns. However, we’re happy to work with you to resolve any issue.

💵 Refund or Replacement

We use your data to:

• Process and deliver your orders
• Provide customer support
• Personalize your shopping experience
• Send you order updates, promotional offers, or newsletters (if opted in)
• Improve our website and services

🔐 How We Protect Your Information

We implement industry-standard security measures, including:

• SSL encryption for safe transactions
• Secure storage of personal data
• Restricted access to sensitive information

We never sell, rent, or share your personal information with third parties for marketing purposes.

🍪 Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings at any time.

📧 Marketing Preferences

You can opt out of marketing emails by clicking the “unsubscribe” link in any email. We respect your preferences and won’t spam you.

👶 Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children.