Improving knowledge for better efficiency and customer satisfaction
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Improving knowledge for better efficiency and customer satisfaction
Cognita Knowledge management will assess your knowledge ecosystem, help you define a knowledge management strategy.
An effective knowledge management strategy drives customer satisfaction
and lowers costs
It’s no secret: Customers demand fast and efficient support. They hate long wait times and being transferred between agents.
We will help you make quick and easy changes
Provides advisory services for companies
CEO
We will help you make quick and easy changes that will help you keep up with customer inquiries.
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Provides advisory services for companies looking for strategic leadership and expertise...
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The process of helping employees gain new skills and knowledge to improve their job...
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The process of planning and executing a project to meet specific goals within constraints...
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As a Certified Knowledge Manager with more than 20 years of experience in technical and customer support contact center operations, I bring a unique blend of expertise to knowledge management (KM).
73% of customers say valuing their time is the most important thing a company can do when providing customer service. (Forrester)
Satisfied Clients
Finished Projects
Skilled Experts
Media Posts
Web Designer
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Medical Assistant
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